Support packages

⚠️ LEGACY DOCUMENTATION

This page describes the old SSUI v5 documentation and is kept for reference only. It does not describe the current SSUI v6 release, API, paths or security model.

For a new installation, start with the current v6 documentation.

How to generate a support package

Important

The commands sm & sp are NOT supposed to go into the console on the WebUI

1: start SSUI if not done already

2: run sm in the SSUICLI (terminal console that opens when you start SSUI)

3: reproduce the issue as best as you can

4: type sp into SSUICLI to generate a support package

5: type sm again to disable support mode again

6: create a ticket on the SSUI Discord if not done already

6: drop the support package zip that was created and saved to the server directory into the ticket